Founded in 2016, OneDegree is part of a new generation of insurers that’s reimagining the industry with technology. We are one of the first in Hong Kong to receive a virtual insurance license.
Our mission is to make insurance simple, transparent, and do what it was always meant to do: Protect us from the risks that come with life, big or small. Leveraging on our tech capabilities, we’re making insurance more accessible and more user-friendly than ever before. We hope to be closer to our customers and change the traditional insurance model, one degree at a time.
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*** No selling or cold / warm calls are requiredWorking hours
5 days work per week, 8 hours per day
Weekend and public holiday shift occasionally
We value our employee - let’s check out what we offer
20 days up annual leave
Marriage, parental and birthday leave
Medical benefit
Flat organizational structure
Young and energetic team
Job Description
What you will be doing:
Communicate with customers through various channels including social media, email, live chat and phone calls
Actively listen to customers and maintaining a friendly, positive, professional attitude
Resolve difficult situations with creativity, tact, and diplomacy
Provide information for customers to resolve their problems
Set up processes for assembling customers feedback and liaise with key internal partners to improve company’s products
What we are looking for:
High school certification or above, bachelor’s degree is a plus. Fresh graduates are also welcome.
Experience with general insurance industry is preferred
IIQE Paper 1 and 2 Certificates are preferred
Excellent communication in verbal and written form (Both English and Chinese)
Ability to work independently, take direction, and prioritize accordingly
Ability to work cross-functionally in a fast-paced environment
Highly self-motivated, organized, and a team player
Interest to join US!
Please send detailed resume with expected salary by clicking "Apply Now"
Full-time,Permanent
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